Customized items cannot not be returned or refunded.
Once an order is placed we do not cancel them. Before you purchase your item make sure this is what you want.
If there is a defect with your item, we will replace your item with proof of the defect (shipping the item back for inspection or pictures to show defect).
If there is an error in personalization, and it is our fault, we will replace the item quickly, and at no charge. If an item that you receive from us is defective in workmanship please contact us within 3 days of receipt, and we will make arrangements to replace it. (After that, if an item you purchase does not hold up, we will decide the eligibility of your return on a case by case basis!)
All other returns MUST be pre-approved by Abbyloutwo. For these returns, no original shipping charges will be refunded for any reason and all return shipping is the responsibility of the customer. All authorized returns must be received in a timely manner.
PLACING AN ORDER
To place an order, click on the "Add to Cart" button next to each item. When you are finished shopping, select the view cart link and proceed to check out. First time customers will be required to register. Return customers save time, by simply inserting their username and password.
For your convenience, we have installed a Secured Shopping Cart via PayPal where you may use your credit card for on-line ordering. If you experience any difficulties in placing an order, please contact us.
We accept credit cards through PayPal. PayPal also allows you to directly transfer from your bank account.
We ship in stock items within 72 hours, but custom orders will be handled on an individual basis. If you are interested in placing a custom order please keep in mind the time frame in which you need your order by. I custom make everything here on my website by hand. If your custom order requires me to place a special supply order, your order could take up to 2-4 weeks to ship.
There is no minimum order. Shipping and Sales Tax are calculated and added to the total order at check out.
TRACKING YOUR ORDER
You may track the status of your order by clicking on the Order Tracking Link, after which you will have to enter your specified user name and password. Through this system you will be able to retrieve your basic shipping information. Click here toTRACK YOUR ORDER.
Your privacy is important to us!
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only.
The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing.
Please feel free to contact us with questions and concerns.